Terminal Services - Frequently Asked Windows Terminal Services Questions!

[12] Frequently Asked Asp Questions!
Updated: Jun 07, 2000
[188] Frequently Asked Citrix Questions!
Updated: Oct 10, 2006
[3] Frequently Asked Sco Tarentella Questions!
Updated: Aug 16, 2002
[260] Frequently Asked Windows Terminal Services Questions!
Updated: Aug 03, 2006
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Why does Windows XP install the Terminal Services service? 

Even though Terminal Services is usually associated with a server, Windows XP installs this service because some services rely on it:
Windows XP Professional
Remote Assistance
Fast User Switching
Remote Desktop (single connection, console or remote)
Windows XP Home Edition
Remote Assistance
Fast User Switching

What Terminal Services settings effect Remote Assistance? 

The following Terminal Services settings have an effect on Remote Assistance:

Sessions
Set time limit for active sessions
Set time limit for idle sessions
Terminate session when time limits are reached
Terminal Services will use these values to disconnect a session.
Terminal Services
If Limit number of connections is set to 0, Remote Assistance, which is a session, will NOT work. If the session limit has already been reached, Remote Assistance will NOT work.

Permissions
The minimum permissions required is that either the Administrators group or the System account needs User permissions. The Help Assistant account needs a minimum of Guest permissions to take control and save files.
The following settings have NO effect:
Color Depth
User session limit
Logon User Name and Password

Why is my Windows 2000 Terminal Server getting System Event ID errors 1111, 1105, and 1106? 

Windows 2000 Terminal Services tries to install appropriate printer drivers for any printer that is locally attached to a Terminal Services client. If the drivers are NOT available, the following is posted to the System Event log:

Event Type: Error
Event Source: TermServDevices
Event Category: None
Event ID: 1111
Date: 2/3/2000
Time: 10:31:39 PM
User: N/A
Computer: 
Description: Driver Printer Name required for Printer name is unknown. 
             Contact the administrator to install the driver before you log in again. 

Event Type: Error
Event Source: TermServDevices
Event Category: None
Event ID: 1105
Date: 2/3/2000
Time: 10:31:39 PM
User: N/A
Computer: 
Description: Printer security information for the printer Printer Name/Computer Name/Session # could not be set. 

Event Type: Error
Event Source: TermServDevices Event Category: None
Event ID: 1106
Date: 2/3/2000
Time: 10:31:10 PM
User: N/A
Computer: 
Description: The printer could not be installed.
The administrator should install the appropriate printer drivers on the server.
How do I delete cached copies of Roaming Profiles using Group Policy in Windows 2000? 

If you enable Group Policy, any local copy of a user`s roaming profile is deleted when the user logs off.
However, the roaming profile still remains on the network server that stores it.
You can configure a Group Policy Object (GPO) to perform the preceding behavior by performing the following steps:

1. Edit the GPO that you want to modify.
2. Locate the following section:
Computer Configuration \ Administrative Templates \ System \ Logon.
3. Double-click Delete cached copies of roaming profiles (the Group Policy setting).
4. Click Enabled .

NOTE : The preceding steps involve a computer configuration setting.
When Group Policy is applied to a container, such as an organizational unit,
it can apply to all computers in that organizational unit and not necessarily
to all users in that organizational unit. For example, if a user in the organizational
unit that has this policy, logs on to a computer that is in another organizational unit
that does not have this policy, a copy of the roaming profile can remain on the computer.
Once this policy is applied to a computer it applies to all users that use that computer.

For additional information on Group Policy, click on the following hypertext link to go
to the Microsoft Web site:
Microsoft.com

When my users use Internet Explorer 5.5 to view a Web page that contains animated content over a Terminal Services client session, the screen flickers. Is there a fix for this? 

The following Microsoft KB article may resolve your problem: 
PSS ID Number: Q271246
Article last modified on 07-20-2001

:5.5
The information in this article applies to:
 - Microsoft Internet Explorer version 5.5 for Windows 2000
- Microsoft Internet Explorer version 5.5 for Windows NT 4.0
-------------------------------------------------------------------------------

IMPORTANT: This article contains information about editing the registry.
Before you edit the registry, make sure you understand how to restore it if
a problem occurs. For information about how to do this, view the "Restoring
the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help
topic in Regedt32.exe.

SYMPTOMS
========

When you use Internet Explorer to view a Web page that contains animated content
over a Terminal Services client session, the animated content may flicker.

RESOLUTION

==========

Install Internet Explorer 5.5 SP1 and apply the latest security updates. Make
the registry changes in the "More Information" section of this article, or
install Internet Explorer 5.5 SP2.

Make the registry changes in the "More Information" section of this article.

Internet Explorer software updates can be found at www.microsoft.com/ie

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

Date        Time    Version         Size       File name   Platform
-------------------------------------------------------------------
10/26/2000  11:16a  5.50.4210.2600  2,744,080  Mshtml.dll  Intel

NOTE: If you already have IE 5.5 with SP1 installed, you sould obtain the latest
security update instead of downloading the hotfix. Then make the registry entry
described below. For more information, see the following KB article:

   Q279328 Patch Available for Browser Print Template Vulnerability

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

MORE INFORMATION
================

WARNING: Using Registry Editor incorrectly can cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved. Use
Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it. If
you are running Windows NT or Windows 2000, you should also update your
Emergency Repair Disk (ERD).

To remove the screen flicker, you must apply the fix and add the following
registry setting:

   Key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
  Value name: Force Offscreen Composition
  Value type:REG_DWORD
  Value data: 1 (the default is 0)
 
Copyright Microsoft Corporation 2001.

What Group Policies do I implement to lock down a Windows 2000 Terminal Services session? 

To lock down a Terminal Servies session on a Windows 2000 client, you SHOULD create a new OU (Organizational Unit):
1. Use the Active Directory Users and Computers snap-in. On the Action menu, press New and Organizational Unit. Type a Name and press OK.
2. Right-click the new OU and press Properties.
3. Select the Group Policy tab and press New. Type a name for the new policy and press ENTER.
4. Edit the new policy and Enable:
(Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options)

Do not display last user name in logon screen
Restrict CD-ROM access to locally logged-on user only
Restrict floppy access to locally logged-on user only
(Computer Configuration\Administrative Templates\Windows Components\Windows Installer)

Disable Windows Installer (Set it to Always)
(User Configuration\Windows Settings\Folder Redirection)
Application Data
Desktop
My Documents
Start Menu
(User Configuration\Administrative Templates\Windows Components\Windows Explorer)
Remove Map Network Drive and Disconnect Network Drive
Remove Search button from Windows Explorer
Disable Windows Explorer`s default context menu
Hides the Manage item on the Windows Explorer context menu
Hide these specified drives in My Computer (Enable this setting for A through D.)
Prevent access to drives from My Computer (Enable this setting for A through D.)
Hide Hardware Tab
(User Configuration\Administrative Templates\Windows Components\Task Scheduler)
Prevent Task Run or End
Disable New Task Creation
(User Configuration\Administrative Templates\Start Menu & Taskbar)
Disable and remove links to Windows Update
Remove common program groups from Start Menu
Disable programs on Settings Menu
Remove Network & Dial-up Connections from Start Menu
Remove Search menu from Start Menu
Remove Help menu from Start Menu
Remove Run menu from Start Menu
Add Logoff to Start Menu
Disable and remove the Shut Down command
Disable changes to Taskbar and Start Menu Settings
(User Configuration\Administrative Templates\Desktop)
Hide My Network Places icon on desktop
Prohibit user from changing My Documents path
(User Configuration\Administrative Templates\Control Panel)
Disable Control Panel
(User Configuration\Administrative Templates\System)
Disable the command prompt (Set Disable scripts to No)
Disable registry editing tools
(User Configuration\Administrative Templates\System\Logon/Logoff)
Disable Task Manager
Disable Lock Computer

How do I create a Network Printer accessible by all users in Windows 2000? 

Follow the steps listed below.
1. From the Start menu, select Settings and click Printers.
2. Double-click Add Printer.
3. On Welcome to the Add Printer Wizard, click Next.
4. Select Local Printer, uncheck Automatically detect and install my Plug and Play printer, and click Next .
5. Select Create a new port. For Type, select Standard TCP/IP Port from the drop down list and select Next.
6. On Welcome to the Add Standard TCP/IP Port Wizard, click Next.
7. Enter the printer`s IP Address or name and click Next. 
NOTE: It is better to enter the IP address of the printer because it will
autodetect the protocol, data format, and device type. If you enter the name
instead of the IP address, you will be prompted to fill out the Additional
Port Information Required page. Please fill this out carefully with the proper
information.
8. You will be prompted to verify information and click Finish.
9. You will then be presented with the Add Printer Wizard dialog box.
10. Select the proper printer model and complete the wizard.
11. Test the printer configuration. If the print job hangs in the printer, you may need to stop and restart the spooler service and/or double-check to make sure the IP address, the name of the printer, and port information are correct.

How Do I Configure a Windows XP-Based Computer to Receive Remote Assistance Offers? 

This article comes from Microsoft KB Article Q301527

HOW TO: Configure a Windows XP-Based Computer to Receive Remote AssistanceOffers

http://support.microsoft.com/support/kb/articles/Q301/5/27.ASP
----------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows XP Professional
----------------------------------------------------------------------------
SUMMARY
Requirements
Configure the Offer Remote Assistance Policy Setting

SUMMARY
This article describes the steps to configure your Windows XP-based computer
to receive Remote Assistance offers. The Remote Assistance tool can be
configured to enable an expert user to initiate a Remote Assistance session
by using the Offer Remote Assistance feature. This feature requires the
computer of the expert user as well as the computer of the novice user (that
the expert user is going to help) to be members of the same domain, or
members of trusted domains. Domains are used in corporate networks for
security purposes, and they are usually managed by a network administrator.
The Offer Remote Assistance feature is not a viable option for most
home-based networks.

Requirements
To configure the computer of the novice user to accept Remote Assistance
offers, you must ensure that the following three requirements are met:
The Group Policy on the computer of the novice user must be configured to
enable Remote Assistance offers.

The computers of the novice and expert users must be members of the same
domain, or members of trusted domains.

Both computers must have Windows XP installed (or a newer operating system).

To configure the Group Policies for the Remote Assistance tool, you need a
list of expert users from which the computers of the novice users can accept
Remote Assistance offers. This list must contain Domain User groups and
Domain User accounts.

Configure the Offer Remote Assistance Policy Setting
To configure the Offer Remote Assistance policy setting:
Start the Microsoft Management Console (MMC) Group Policy snap-in: Click
Start, click Run, and then in the Open box, type: gpedit.msc. Then, click
OK.

Locate the Offer Remote Assistance policy in the Local Computer
Policy\Computer Configuration\Administrative Templates\System\Remote
Assistance folder.

Double-click Offer Remote Assistance.

On the Offer Remote Assistance Properties dialog box, click Enable.

Select whether or not the expert users can:

View the computer of the novice user

View and control the computer of the novice user

NOTE: This setting is for the entire group that is listed. The Offer Remote
Assistance policy setting does not provide a mechanism to enable one group
of users to have the ability to view the computer of the novice user and a
second group of users to have the ability to view and control the computer
of the novice user. There can be only one group.

Click Show. The Show Contents dialog box is displayed.

Click Add to add the Domain Users and Domain User Groups.

Click OK, and then click OK to close the Show Contents dialog box and the
Offer Remote Assistance Properties dialog box.

Quit the MMC Group Policy snap-in.

These policies are effective immediately. You do not have to restart the
computer.

NOTE: You must be cautious when you populate the properties of the Offer
Remote Assistance Group Policy as you cannot verify the domain accounts that
have been entered. It is recommended that you test this policy setting
extensively before you attempt a large policy roll out.

Also, the Offer Remote Assistance policy is not available in Microsoft
Windows XP Home Edition.

Do you know what Keyboard Shortucts are Available in Windows XP? 

This listing comes from Microsoft KB Article Q301583

A List of the Keyboard Shortcuts That Are Available in Windows XP

http://support.microsoft.com/support/kb/articles/Q301/5/83.ASP
----------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows XP Home Edition

SUMMARY
This article describes the keyboard shortcuts that are available in Windows
XP.

MORE INFORMATION

General Keyboard Shortcuts
CTRL+C (Copy)

CTRL+X (Cut)

CTRL+V (Paste)

CTRL+Z (Undo)

DELETE (Delete)

SHIFT+DELETE (Delete the selected item permanently without placing the item
in the Recycle Bin)

CTRL while dragging an item (Copy the selected item)

CTRL+SHIFT while dragging an item (Create a shortcut to the selected item)

F2 key (Rename the selected item)

CTRL+RIGHT ARROW (Move the insertion point to the beginning of the next
word)

CTRL+LEFT ARROW (Move the insertion point to the beginning of the previous
word)

CTRL+DOWN ARROW (Move the insertion point to the beginning of the next
paragraph)

CTRL+UP ARROW (Move the insertion point to the beginning of the previous
paragraph)

CTRL+SHIFT with any of the arrow keys (Highlight a block of text)

SHIFT with any of the arrow keys (Select more than one item in a window or
on the desktop, or select text in a document)

CTRL+A (Select all)

F3 key (Search for a file or a folder)

ALT+ENTER (View the properties for the selected item)

ALT+F4 (Close the active item, or quit the active program)

ALT+ENTER (Display the properties of the selected object)

ALT+SPACEBAR (Open the shortcut menu for the active window)

CTRL+F4 (Close the active document in programs that enable you to have
multiple documents open simultaneously)

ALT+TAB (Switch between the open items)

ALT+ESC (Cycle through items in the order that they had been opened)

F6 key (Cycle through the screen elements in a window or on the desktop)

F4 key (Display the Address bar list in My Computer or Windows Explorer)

SHIFT+F10 (Display the shortcut menu for the selected item)

ALT+SPACEBAR (Display the System menu for the active window)

CTRL+ESC (Display the Start menu)

ALT+Underlined letter in a menu name (Display the corresponding menu)

Underlined letter in a command name on an open menu (Perform the
corresponding command)

F10 key (Activate the menu bar in the active program)

RIGHT ARROW (Open the next menu to the right, or open a submenu)

LEFT ARROW (Open the next menu to the left, or close a submenu)

F5 key (Update the active window)

BACKSPACE (View the folder one level up in My Computer or Windows Explorer)

ESC (Cancel the current task)

SHIFT when you insert a CD-ROM into the CD-ROM drive (Prevent the CD-ROM
from automatically playing)

Dialog Box Keyboard Shortcuts
CTRL+TAB (Move forward through the tabs)

CTRL+SHIFT+TAB (Move backward through the tabs)

TAB (Move forward through the options)

SHIFT+TAB (Move backward through the options)

ALT+Underlined letter (Perform the corresponding command or select the
corresponding option)

ENTER (Perform the command for the active option or button)

SPACEBAR (Select or clear the check box if the active option is a check box)

Arrow keys (Select a button if the active option is a group of option
buttons)

F1 key (Display Help)

F4 key (Display the items in the active list)

BACKSPACE (Open a folder one level up if a folder is selected in the Save As
or Open dialog box)

Microsoft Natural Keyboard Shortcuts
Windows Logo (Display or hide the Start menu)

Windows Logo+BREAK (Display the System Properties dialog box)

Windows Logo+D (Display the desktop)

Windows Logo+M (Minimize all of the windows)

Windows Logo+SHIFT+M (Restore the minimized windows)

Windows Logo+E (Open My Computer)

Windows Logo+F (Search for a file or a folder)

CTRL+Windows Logo+F (Search for computers)

Windows Logo+F1 (Display Windows Help)

Windows Logo+ L (Lock the keyboard)

Windows Logo+R (Open the Run dialog box)

Windows Logo+U (Open Utility Manager)

Accessibility Keyboard Shortcuts
Right SHIFT for eight seconds (Switch FilterKeys either on or off)

Left ALT+left SHIFT+PRINT SCREEN (Switch High Contrast either on or off)

Left ALT+left SHIFT+NUM LOCK (Switch the MouseKeys either on or off)

SHIFT five times (Switch the StickyKeys either on or off)

NUM LOCK for five seconds (Switch the ToggleKeys either on or off)

Windows Logo +U (Open Utility Manager)

Windows Explorer Keyboard Shortcuts
END (Display the bottom of the active window)

HOME (Display the top of the active window)

NUM LOCK+Asterisk sign (*) (Display all of the subfolders that are under the
selected folder)

NUM LOCK+Plus sign (+) (Display the contents of the selected folder)

NUM LOCK+Minus sign (-) (Collapse the selected folder)

LEFT ARROW (Collapse the current selection if it is expanded, or select the
parent folder)

RIGHT ARROW (Display the current selection if it is collapsed, or select the
first subfolder)

Shortcut Keys for Character Map
After you double-click a character on the grid of characters, you can move
through the grid by using the keyboard shortcuts:
RIGHT ARROW (Move to the right or to the beginning of the next line)

LEFT ARROW (Move to the left or to the end of the previous line)

UP ARROW (Move up one row)

DOWN ARROW (Move down one row)

PAGE UP (Move up one screen at a time)

PAGE DOWN (Move down one screen at a time)

HOME (Move to the beginning of the line)

END (Move to the end of the line)

CTRL+HOME (Move to the first character)

CTRL+END (Move to the last character)

SPACEBAR (Switch between Enlarged and Normal mode when a character is
selected)

Microsoft Management Console (MMC) Main Window Keyboard Shortcuts
CTRL+O (Open a saved console)

CTRL+N (Open a new console)

CTRL+S (Save the open console)

CTRL+M (Add or remove a console item)

CTRL+W (Open a new window)

F5 key (Update the content of all console windows)

ALT+SPACEBAR (Display the MMC window menu)

ALT+F4 (Close the console)

ALT+A (Display the Action menu)

ALT+V (Display the View menu)

ALT+F (Display the File menu)

ALT+O (Display the Favorites menu)

MMC Console Window Keyboard Shortcuts
CTRL+P (Print the current page or active pane)

ALT+Minus sign (-) (Display the window menu for the active console window)

SHIFT+F10 (Display the Action shortcut menu for the selected item)

F1 key (Open the Help topic, if any, for the selected item)

F5 key (Update the content of all console windows)

CTRL+F10 (Maximize the active console window)

CTRL+F5 (Restore the active console window)

ALT+ENTER (Display the Properties dialog box, if any, for the selected item)

F2 key (Rename the selected item)

CTRL+F4 (Close the active console window. When a console has only one
console window, this shortcut closes the console)

Remote Desktop Connection Navigation
CTRL+ALT+END (Open the Microsoft Windows NT Security dialog box)

ALT+PAGE UP (Switch between programs from left to right)

ALT+PAGE DOWN (Switch between programs from right to left)

ALT+INSERT (Cycle through the programs in most recently used order)

ALT+HOME (Display the Start menu)

CTRL+ALT+BREAK (Switch the client computer between a window and a full
screen)

ALT+DELETE (Display the Windows menu)

CTRL+ALT+Minus sign (-) (Place a snapshot of the active window in the client
on the Terminal server clipboard and provide the same functionality as
pressing PRINT SCREEN on a local computer.)

CTRL+ALT+Plus sign (+) (Place a snapshot of the entire client window area on
the Terminal server clipboard and provide the same functionality as pressing
ALT+PRINT SCREEN on a local computer.)

Microsoft Internet Explorer Navigation
CTRL+B (Open the Organize Favorites dialog box)

CTRL+E (Open the Search bar)

CTRL+F (Start the Find utility)

CTRL+H (Open the History bar)

CTRL+I (Open the Favorites bar)

CTRL+L (Open the Open dialog box)

CTRL+N (Start another instance of the browser with the same Web address)

CTRL+O (Open the Open dialog box, the same as CTRL+L)

CTRL+P (Open the Print dialog box)

CTRL+R (Update the current Web page)

CTRL+W (Close the current window)

Other Information
Some keyboard shortcuts may not work if StickyKeys is turned on in
Accessibility Options.

Some of the Terminal Services client shortcuts that are similar to the
shortcuts in Remote Desktop Sharing are not available when you use Remote
Assistance in Windows XP Home Edition.

Some of the other Microsoft Knowledge Base articles that have similar
information as this article are:

Q126449 Keyboard Shortcuts for Windows
Q255090 Keystroke Navigation in Windows 2000 Help
Refer to Help for the most current information regarding keyboard navigation
and visit the following Microsoft Accessibility Web site for additional
information that relates to keyboard shortcuts and keyboard navigation in
Windows and other Microsoft products:

http://www.microsoft.com/enable

How Do I Enable Remote Assistance in Windows XP? 

This comes from the Microsoft KB Article Q305608
http://support.microsoft.com/support/kb/articles/Q305/6/08.ASP

HOW TO: Enable Remote Assistance in Windows XP

SUMMARY
Enabling Remote Assistance in Control Panel
Enable Remote Assistance in the Registry

The information in this article applies to:
Microsoft Windows XP Professional

SUMMARY
Sometimes the best way to fix a problem is to have someone show you how. The
Remote Assistance feature in Windows XP is a convenient way for an
administrator to connect to your computer and walk you through the solution.
After connecting to your computer, an administrator can view your screen and
chat online with you about what you both see. With your permission, the
administrator can use his or her mouse and keyboard to work with you on your
computer.

Enabling Remote Assistance in Control Panel
Click Start, and then click Control Panel.

Click Performance and Maintenance, and then click System.

Click the Remote tab.

Verify that the Allow Remote Assistance invitations to be sent from this
computer check box is selected.

Click Advanced to set the amount of time that you want to enable access to
your computer.

If you want the user who connects to take control of your computer, click to
select the Allow this computer to be controlled remotely check box.

Click OK.

Enable Remote Assistance in the Registry
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall your operating system. Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor
can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
If you are running Windows NT or Windows 2000, you should also update your
Emergency Repair Disk (ERD).

Click Start, click Run, type regedit.exe, and then click OK to start
Registry Editor.

Locate and click the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
Double-click the fAllowToGetHelp value.

NOTE: If this value does not exist, create it as a DWORD value.

Set the fAllowToGetHelp value to 1 to enable connections, or set it to 0 to
deny connections.

Click OK.

Quit Registry Editor. Remote Assistance is enabled immediately; there is no
need to restart the computer.

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