The most skilled operations staff are best utilised focusing on the application itself, rather than the more repeatable, process-driven operational issues. Attenda provides a highly mature, flexible approach to operations that can dovetail seamlessly into existing internal procedures, staff and projects to provide a cost effective and highly secure foundation for running your infrastructure.

• Outsource as little or as much of your IT infrastructure operations as required, irrespective of the physical location of that infrastructure
• Support hours to suit your business requirements including 24x7
• Monitoring up to and including the application for most enterprise applications including SAP, Siebel, PeopleSoft, Oracle, etc.
• Management up to and including the database with escalation of application issues to either an in-house operations team or third party integration partner
• Process integration during the set-up phase and ongoing service reviews to ensure well understood areas of responsibility and clear handover procedures
• All change subject to Attenda's rigorous ITIL based change management process
• Patch management responsibility up to and including the database
• Client portal with complete visibility at all times of current and historic tickets, performance reports and other service impacting information
• Built on Attenda's industry defining IT operations platform, Attenda M.O.

Outsourcing the operation of your infrastructure allows your operations team to focus on the business application rather than the day-to-day, repeatable tasks involved in operations, helping improve both the productivity and retention of good IT staff.